Privacy policy

Privacy Policy

This Privacy Policy describes how Catholicos ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from catholicos.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages you view on our Site

  • How you interact with the Site

We refer to this automatically collected information as Device Information.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number (if provided)

We refer to this information as Order Information.

Together, Device Information and Order Information are referred to as Personal Information.

How We Use Your Personal Information

We use the information we collect to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Provide order confirmations and invoices

  • Communicate with you about your order

  • Screen orders for potential risk or fraud

  • Improve and optimise our website

  • Send occasional updates or information about our products (if you choose to receive them)

Sharing Your Personal Information

We share your personal information with trusted third parties to help operate our business.

For example:

  • Our website is hosted on Shopify

  • Payment processing providers handle payment transactions

  • Shipping providers deliver your orders

These providers only receive the information necessary to perform their services.

We may also share your personal information if required by law or to protect our legal rights.

Cookies

Our Site uses cookies to improve your browsing experience and help us understand how customers use our website.

Cookies allow us to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyse website traffic and usage

You can disable cookies through your browser settings, although some features of the Site may not function properly.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that we delete this information, unless we are required to retain it by law.

Your Rights

Under Australian privacy law, you have the right to request access to personal information we hold about you and request corrections if that information is inaccurate.

To make a request, please contact us using the details below.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Payments on our website are processed through secure payment providers and are not stored on our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The latest version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy or would like to access or correct your personal information, please contact us at:

Catholicos
Email: info@catholicos.com.au